Legal
for the cloud-based service Signivo
Last updated: May 21, 2026
Note: This English translation is provided for convenience. In the event of any discrepancy between the German and English versions, the German version shall prevail.
Table of content
Scope and Contracting Parties
Conclusion of Contract
Description of Services
Rights of Use and Customer Obligations
Availability
Remuneration and Payment Terms
Lifetime Deal Licences
Term and Termination
Warranty and Defect Remedies
Liability
Data Protection
Intellectual Property
Amendment of these ToS
Final Provisions
(1) These Terms of Service (hereinafter "ToS") govern the use of the cloud-based service Signivo (hereinafter "Service") by the customer (hereinafter "Customer").
(2) The provider of the Service is:
MonsJovis Holding UG (haftungsbeschränkt)
c/o Aurich
Eichenallee 37
14050 Berlin, Germany
Commercial register: Charlottenburg Local Court (Amtsgericht Charlottenburg), HRB 214851 B
Managing Director: Markus Aurich
(hereinafter "Signivo" or "Provider")
(3) The Service is exclusively directed at entrepreneurs within the meaning of § 14 BGB (German Civil Code). By registering, the Customer confirms that it uses the Service for commercial or independent professional purposes. Consumers within the meaning of § 13 BGB are excluded from use.
(4) Deviating, conflicting, or supplementary terms and conditions of the Customer shall not become part of the contract, even if Signivo does not expressly object to their applicability.
(1) The contract is concluded when the Customer creates a user account and accepts these ToS by activating the corresponding button (click-to-accept). Upon acceptance, the Customer acknowledges these ToS in the version applicable at the time of registration.
(2) Signivo records the time of acceptance, the version of the ToS accepted, the account ID, and the Customer's IP address as evidence of the conclusion of contract.
(3) Signivo reserves the right to reject registrations without stating reasons.
(1) Signivo is a cloud-based service for the central management and deployment of email signatures for cloud-based productivity suites (currently Google Workspace and Microsoft 365). The Service enables the Customer in particular to create and manage signature templates, to synchronise directory data from the connected platforms in order to populate signature fields, to centrally deploy and update signatures for the users of the connected platforms, and to maintain company and branding information for signatures. For Microsoft 365 users, Signivo additionally provides the "Signivo for Outlook" Outlook add-in, which inserts the centrally configured signature client-side into the active compose item.
(2) The scope of services is set out in the product and feature description as published on signivo.io from time to time. Signivo is entitled to further develop, expand, and adapt the scope of functions, provided that the contractually essential core functions are not materially restricted.
(3) The Service accesses only such data of the connected platforms as is required for signature management (directory data and Gmail signature settings, or client-side insertion via the Outlook add-in into the email item currently being composed, as applicable). In particular, Signivo does not access email contents, subject lines, metadata, attachments, contacts, Google Drive, OneDrive, or SharePoint files, calendar entries, Teams messages, or any other workspace or tenant data that does not serve email signature management.
(1) Signivo grants the Customer, for the term of the contractual relationship, a non-exclusive, non-transferable, non-sublicensable right to use the Service in accordance with the contract.
(2) The Customer is responsible for ensuring that it has the administrator rights required to connect its Google Workspace or Microsoft 365 tenant to Signivo (in particular Google Workspace Administrator or Microsoft 365 Global Administrator role, or a comparably privileged role). The Customer ensures that the use of the Service complies with the internal policies of its organisation.
(3) The Customer undertakes not to use the Service in an abusive manner, in particular not to distribute unlawful content via email signatures, not to circumvent technical security mechanisms of the Service, not to overload the infrastructure through automated mass queries outside the intended use, and not to resell, sublicense, or otherwise make the Service available to third parties.
(4) Access credentials shall be treated as confidential. The Customer is liable for all activities carried out under its access credentials, unless it is not responsible for the unauthorised use.
(5) In the event of breaches of the obligations under this § 4, Signivo is entitled to suspend access to the Service temporarily and, following an unsuccessful warning with a reasonable grace period, to terminate the contract for cause.
(1) Signivo will use commercially reasonable efforts to provide the Service with the highest possible availability. No specific availability is guaranteed.
(2) Scheduled maintenance work will, where possible, be announced in advance and carried out outside normal business hours (CET/CEST). Signivo is entitled to restrict the Service temporarily where this is necessary for technical, security-related, or operational reasons.
(3) Restrictions resulting from circumstances outside Signivo's control shall not be deemed unavailability, in particular disruptions of Google Workspace or Google APIs, disruptions of Microsoft 365 or Microsoft Graph APIs, disruptions affecting the infrastructure providers (Google Cloud Platform, Supabase), force majeure, network disruptions on the side of the Customer or third parties, and official orders.
(1) Use of the Service is subject to charges. The prices published at signivo.io/pricing at the time of conclusion of contract or renewal apply.
(2) Signivo grants new customers a free trial period of 14 days from registration (hereinafter "Free Trial"). During the Free Trial, the full functionality of the Service is available. No payment details are required for the Free Trial. After expiry of the Free Trial, access to the Service is suspended unless the Customer has previously entered into a paid subscription. There is no entitlement to an extension of the Free Trial. Signivo reserves the right to change the availability and duration of the Free Trial at any time, or to make the Free Trial unavailable to certain customer groups or promotions.
(3) Signivo offers various billing models (e.g. monthly subscription, annual subscription). The models, prices, and conditions available from time to time are set out at signivo.io/pricing. Billing is effected monthly or annually in advance, depending on the selected model. The number of users is determined by the number of users managed in the Customer's Google Workspace or Microsoft 365 tenant for whom the Service is activated.
(4) All prices are net prices, exclusive of any applicable statutory value-added tax. For customers with a valid VAT identification number in another EU Member State, the reverse-charge procedure pursuant to § 13b UStG (German VAT Act) applies; in such cases, no German VAT is shown.
(5) Payments are processed via Stripe, Inc. The Customer enters its payment details directly with Stripe. Signivo itself does not store complete payment data. Stripe acts as an independent controller within the meaning of Art. 4 No. 7 GDPR with respect to the payment data it processes; Stripe does not act as a processor on behalf of Signivo in this respect.
(6) In the event of payment default, the statutory provisions apply (§§ 286 et seq. BGB). Following an unsuccessful reminder with a reasonable grace period, Signivo is entitled to suspend access to the Service temporarily until the outstanding amounts are paid. The obligation to pay the outstanding fees remains unaffected by such suspension.
(7) Signivo is entitled to adjust prices for the next renewal period with at least 30 days' notice. The price change will be communicated to the Customer by email to the administrator email address registered in the Signivo account. The Customer may object to the price change within 14 days of receipt of the notice. If the Customer does not object within this period, the price change shall be deemed approved with effect from the next renewal period. Signivo will draw the Customer's attention to this consequence of silence in the notice. In the event of a timely objection, the Customer is entitled to terminate the contract for cause as of the effective date of the price change. Fees already paid for the current billing period will not be refunded in this case. If the Customer does not exercise the special right of termination, the contract will continue on the previous terms until the end of the current billing period and will then end.
(1) Signivo may, in the context of time-limited promotions (including via third-party platforms such as AppSumo), offer lifetime deal licences (hereinafter "LTD"). An LTD entitles the Customer to use the Service for an unlimited period of time, for as long as Signivo operates the Service and does not permanently discontinue it. For LTDs purchased via third-party platforms, the respective terms of the third-party platform (e.g. AppSumo Terms of Use) additionally apply; in case of conflict, the provision more favourable to the Customer prevails.
(2) "Lifetime" refers to the lifetime of the Service, not to the lifetime of the Customer or its business. The LTD ends in particular if Signivo permanently discontinues the Service, becomes insolvent or ceases business operations, or if technological changes make it permanently impossible to provide the Service in its previous form (e.g. permanent discontinuation of the Google Workspace APIs by Google, or of the Microsoft Graph APIs by Microsoft). The LTD is not tied to any particular platform integration: as long as at least one of the platforms supported by Signivo remains operational, the LTD continues without change. In such case, LTD customers may switch to an alternative supported platform at any time. In the event of permanent discontinuation of the Service, Signivo will give LTD customers at least 90 days' prior notice. There is no entitlement to a refund in such case, unless the discontinuation occurs within the first 12 months after acquisition of the LTD, in which case the purchase price will be refunded on a pro-rata basis.
(3) The scope of functions of the LTD is determined by the scope of services described on the relevant offer page at the time of acquisition (e.g. the AppSumo product page or signivo.io), including the user count and features specified there (the "Deal Terms"). Signivo will continue to develop the Service and make improvements to existing functions available to LTD customers as well. New, standalone functions or service tiers introduced after the acquisition of the LTD may, but need not, be granted to LTD customers.
(4) LTD licences are tied to the Customer's Signivo account and are not transferable, resaleable, or sublicensable. Resale or transfer to third parties is excluded.
(5) In the event of an acquisition or sale of Signivo, Signivo will, in the context of the transaction, endeavour to transfer the existing LTD obligations to the acquirer and to ensure their continuation on the agreed Deal Terms. In the case of a share deal, the existing contract remains unchanged; the LTD obligations continue unchanged under the new shareholder.
(6) Payment for an LTD is made as a single, one-off payment. No recurring fees apply. Refunds are governed by the conditions of the respective acquisition platform (e.g. 60-day refund period at AppSumo). For direct purchases via signivo.io, refunds are excluded unless otherwise provided in these ToS or by mandatory law.
(7) The provisions of these ToS apply to LTD customers accordingly, unless this § 7 provides otherwise. In particular, the provisions on rights of use (§ 4), liability (§ 10), data protection (§ 11), and intellectual property (§ 12) apply unchanged.
(8) An LTD may be terminated by the Customer at any time without notice. There is no entitlement to a refund in case of termination by the Customer.
(1) The contract is concluded for an indefinite period. There is no minimum term.
(2) A monthly subscription renews for an additional month unless terminated with 14 days' notice to the end of the respective billing month. The calendar day of the month on which the subscription commenced is decisive (monthly reference date).
(3) An annual subscription renews for an additional year unless terminated with 14 days' notice to the end of the respective billing year. The anniversary of the subscription start date is decisive (annual reference date).
(4) Termination is effected via the Signivo console (Profile → Billing → Cancel Subscription) or by email to hello@signivo.io; for declarations relating exclusively to data protection matters, privacy@signivo.io may additionally be used. The termination becomes effective at the end of the current billing period. Fees already paid for the current billing period will not be refunded.
(5) The right to terminate for cause remains unaffected. Good cause exists for Signivo in particular where the Customer materially breaches § 4 of these ToS despite a warning, where the Customer is in default of payment for fees for more than 30 days despite a reminder and grace period, or where insolvency proceedings are opened over the Customer's assets or the opening of such proceedings is rejected for lack of assets.
(6) Following termination of the contract, Customer data will be handled in accordance with the provisions of the Data Processing Agreement (DPA) and the Privacy Policy. In particular, Signivo workspace data will be retained for 30 days in order to give the Customer the opportunity to back up its data. After expiry of this period, all personal data processed on behalf of the Customer will be deleted from the production systems, subject to the technically or operationally justified extended periods set out in § 10 (5) of the DPA for activity logs, telemetry, diagnostic, and API provider data. The treatment of platform signatures already deployed is governed by § 10 of the DPA. To the extent that data are temporarily still contained in encrypted, automated backups of the infrastructure providers, these will be overwritten after expiry of the regular backup retention period and will not be used productively or restored in the meantime. The Customer may trigger immediate deletion at any time by manually deleting the workspace in the Signivo console.
(1) Signivo provides the Service in the form available from time to time ("as is"). The Service is continuously further developed and improved.
(2) Signivo warrants that the Service substantially conforms to the description of services published at signivo.io. Insignificant deviations that do not materially impair the usability of the Service do not constitute a defect.
(3) Defects shall be reported by the Customer without undue delay after discovery, together with a description of the problem, to hello@signivo.io. Signivo will investigate reported defects within a reasonable period and endeavour to remedy them.
(4) Strict liability of Signivo for initial defects pursuant to § 536a (1) Alt. 1 BGB (by analogous application) is excluded to the extent permitted by law.
(5) Further warranty claims, in particular for reduction in remuneration or damages, are governed by the general statutory provisions, subject to the limitation of liability in § 10 of these ToS.
(1) Signivo is liable without limitation for damages arising from injury to life, body, or health resulting from a negligent or intentional breach of duty by Signivo, its legal representatives, or vicarious agents; for damages based on intentional or grossly negligent conduct by Signivo, its legal representatives, or vicarious agents; and for damages for which Signivo is liable under mandatory statutory provisions (in particular the German Product Liability Act).
(2) In the event of a breach of material contractual obligations, namely obligations the fulfilment of which is essential for the proper performance of the contract and on whose observance the Customer regularly may rely, Signivo is also liable for slight negligence, but limited to the foreseeable damage typical of this type of contract.
(3) Beyond the foregoing, liability of Signivo is excluded, regardless of legal grounds.
(4) Signivo's liability under paragraph (2) is limited in amount to the sum paid by the Customer to Signivo in the 12 months prior to the event giving rise to liability, but in any event no more than the foreseeable damage typical of this type of contract. For lifetime deal licences, the one-off purchase price paid by the Customer takes the place of the 12-month sum. This monetary limitation does not apply to liability under paragraph (1).
(5) Mandatory liability provisions under the General Data Protection Regulation, in particular Art. 82 GDPR, remain unaffected by the foregoing limitations.
(6) The above limitations of liability also apply for the benefit of the legal representatives, vicarious agents, and employees of Signivo.
(1) Signivo processes personal data in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR). Details are set out in the Privacy Policy at signivo.io/privacy.
(2) To the extent that Signivo processes personal data on behalf of the Customer in the course of providing the Service (in particular employee and directory data from the Customer's Google Workspace or Microsoft 365 tenant), Signivo acts as a processor within the meaning of Art. 28 GDPR. The details of such processing are set out in the Data Processing Agreement (DPA) available at signivo.io/dpa, which can be reviewed and concluded there. The DPA forms part of this contract.
(3) The Customer is the controller within the meaning of data protection law with respect to the data of its employees and workspace users. The Customer ensures that it has the necessary legal basis for the processing of such data by Signivo (e.g. employment relationship, legitimate interest).
(4) Signivo's use of Google Workspace data is carried out in accordance with the Google API Services User Data Policy, including the Limited Use requirements. Processing of Microsoft 365 data is carried out exclusively within the scope of the Microsoft Graph and Office.js permissions authorised by the Customer. Details are set out in particular in the sections of the Privacy Policy concerning Google Workspace, Microsoft 365, and platform API data use.
(1) All rights to the Service, including software, source code, design, trademarks, logos, and documentation, remain with Signivo or its licensors. The Customer acquires only the right of use described in § 4 (1).
(2) The Customer retains all rights in the data that it enters into the Service or has processed via the Service (in particular directory data, branding information, and uploaded files). Signivo does not acquire any rights in such data beyond what is necessary for the provision of the Service.
(3) For the duration of the contractual relationship, the Customer grants Signivo the right to process and store the data entered, to the extent necessary for the provision of the Service.
(1) Signivo is entitled to amend these ToS with effect for the future, provided that the amendment is reasonable for the Customer, taking into account Signivo's interests. This applies in particular in the case of new technical developments, changes in the legal or judicial framework, or where Signivo introduces new services or functions.
(2) Signivo will notify the Customer of amendments at least 30 days before they take effect, by email to the administrator email address registered in the Signivo account. The notice will contain the wording of the amended provisions and the date of entry into force.
(3) If the Customer does not object to the amendment within 30 days of receipt of the amendment notice, the amended ToS shall be deemed accepted. Signivo will specifically draw the Customer's attention to this consequence of silence in the amendment notice.
(4) In the event of a timely objection, the contract will continue on the previous terms. In such case, Signivo is entitled to terminate the contract on 30 days' notice to the end of the current billing period, provided that adherence to the previous terms is unreasonable for Signivo.
(5) The amendment mechanism set out in paragraphs (1) to (4) applies accordingly to amendments to the Data Processing Agreement (DPA), to the extent that Signivo makes such amendments. Signivo will mark DPA amendments separately in the respective notice.
(1) This contract is governed by the laws of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) If the Customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is Berlin. Signivo is also entitled to bring proceedings against the Customer at its general place of jurisdiction.
(3) Should individual provisions of these ToS be or become invalid, this shall not affect the validity of the remaining provisions. In place of an invalid provision, that valid provision shall apply which most closely reflects the economic purpose of the invalid provision.
(4) Amendments and supplements to this contract must be made in writing, including by email; oral amendments are not effective. This also applies to any waiver of this written-form requirement.
(5) In the event of conflicts between these ToS and the Data Processing Agreement (DPA), the DPA shall prevail to the extent that the processing of personal data is affected.
(6) The privacy policy published at signivo.io/privacy serves to inform data subjects pursuant to Art. 13 and 14 GDPR and is not part of the contract between the parties. In the event of conflicts between the privacy policy and these Terms of Service or the DPA, these Terms of Service and the DPA shall prevail.
